Frequently Asked Questions

Last Updated: September 3, 2026

How long does processing take?
Orders are generally processed within 1–3 business days.

How long does delivery take?
Standard delivery usually takes 3–5 business days after processing.

Is shipping free?
Yes. Standard shipping is free on all Roomcytle products.

Do you provide tracking?
Yes. Tracking information is emailed when available after shipment.

What is your return period?
Eligible items can be returned within 30 days of delivery.

Who pays return shipping?
Customers are responsible for return shipping unless the item is incorrect, damaged, or defective.

When will I receive my refund?
Approved refunds are generally processed within 7 business days after the return has been approved.

How will I receive my refund?
Refunds are issued to the original payment method.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, and Discover.

When is payment charged?
Payment is collected when the order is placed.

Can I cancel my order?
Yes, if the order has not been shipped. Contact [email protected] as soon as possible.

What if I have a payment dispute or chargeback?
Please contact [email protected] first so we can review the issue and assist.

How can I contact Roomcytle?
Email: [email protected]
Phone: +1 413-944-0904
Business Hours: Monday–Friday, 9:00 AM–5:00 PM