Shipping Policy
Last Updated: September 3, 2026
At Roomcytle, we aim to process and ship orders promptly.
1. Order Processing
Orders are generally processed within 1–3 business days (Mon–Friday) after payment is confirmed.
Orders placed after 5:00 PM Eastern Time (ET) may be processed on the following business day.
2. Shipping & Delivery
- Processing: 1–3 business days (Mon–Friday)
- Standard transit: 3–5 business days (Mon–Friday)
- Estimated total delivery: 4–8 business days (Mon–Friday)
Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
3. Tracking
Tracking information will be provided by email when available after shipment.
Tracking may take some time to become active.
Orders may be shipped through USPS, UPS, or FedEx, depending on the destination and order.
4. Free Shipping
Standard shipping is free on all Roomcytle products.
5. Shipping Information
Please provide a complete and accurate shipping address when placing your order. If you need to make a change, contact us at [email protected] as soon as possible. Changes may not be possible after your order is processed or shipped.
6. Delayed, Lost, or Missing Packages
If your package is delayed or marked as delivered but cannot be located, please check the tracking information and contact [email protected] for assistance.
7. Damaged or Incorrect Items
If your order arrives damaged, defective, incorrect, or incomplete, contact [email protected] with your order number and photos of the product and packaging when applicable.
8. Order Cancellations
Orders can only be canceled before shipment. Once an order has been shipped, it cannot be canceled.
To request a cancellation, contact [email protected] with your order number.
9. Contact Us
Roomcytle
Email: [email protected]
Phone: +1 413-944-0904
Business Address: 36 Main St, Lenox, MA 01240, United States